We've all been there - trying to find the cheapest car insurance
deal or the savings account with the highest interest rate.
So no doubt you've heard of Confused.com.
You can imagine our delight when we recently had the privilege
of hosting Kelly
Davies, Head of PR at Confused.com, as part of our series of
Lunch-time Learning sessions! Kelly, living and loving every
second of her role, was able to pass on some insightful wisdom and
advice. We got a fascinating view into how she has taken
Confused.com's PR from fairly non-existent, to a well-respected
press office that generates national coverage, daily, through
creative campaigns and excellent execution.
A great example she shared was regarding the bleak month of
January - the busiest time for car insurance renewals and the
toughest competitively for price comparison sites. Rival
brands spend BIG on high-profile campaigns, so how could Kelly do
something different that sparked interest in their brand, without
costing the earth?
Shall we bubble wrap a street?! Enter 'Accident
Avenue'.
The stunt involved bubble wrapping (literally) a Worcester
street that, according to Confused.com's data, has one of the
highest number of car insurance claims in the UK...

The stunt was seeded online with a targeted teaser campaign, and
the launch itself was initially online with exclusive shots posted
on Twitter, Flickr and Facebook.
The online buzz helped fuel the offline sell-in, with awareness
already on the rise. A short video 'wrap' of the day was
posted on YouTube, while filmed footage of residents' reactions and
customers' comments really brought it all to life.
And this is what made it a success - valuable, interesting and
varied content.
'Accident Avenue' is a great example of blending new with old -
using good old pictures alongside social media to create the buzz,
online engagement and offline pitching to boost the launch, and
filming of real people in a real street to make it more
personal.
The launch-day results were staggering - multiple national and
broadcast hits, 100s of online clippings, 1000s of click-throughs
to the pictures, 100s of tweets, a huge increase of @confused_com
followers...and, the icing on the cake, a significant uplift in
traffic to the site on the day of the launch.
From tactical irrelevance to bottom-line influencer - amazing
what a LOT of bubble-wrap can do!
Dan
