A somewhat dramatic and exaggerated question, but
hopefully one that makes you read on.
This is essentially the question I set out to answer
when I began the process of writing a dissertation for my MA Public
Relations degree at Bournemouth University.
I tell you this now because I got a letter from BU last week
saying the external examiner for my project has recommended my
entry for the Euprera Jos Willems Award - a European-wide
competition to find the best Bachelor and Master dissertations on
public relations. This seemed to impress people, so I thought I'd
blog about it for my kind colleagues that wanted to hear more about
my study.
I spent three months of my life (I enjoyed every second,
promise) looking into the differences in perspectives that public
relations academics and public relations practitioners have towards
the ethics of public relations practice.
There were a few reasons I picked this particular topic. At the
time of writing, I'd been 'doing PR' for about five months, and had
not once heard any single person mention the word ethics.
Conversely, I'd been reading PR academia for about nine months,
which was littered with talk of ethics and the public interest.
Did that mean that PR people are just incessant liars? Even in
my limited experience, I'd never encountered anyone manipulating
the truth, and had actually found PRs to be very genuine and honest
people. So, I investigated. Hence the question 'do books tell the
truth?', which roughly translated to 'are PR academics just
idealists writing about ethical things they want to happen
in the industry, when actual PR people don't care much about ethics
at all?'.
The academic literature will tell you that PR's longstanding
association with unethical practice has traditionally been viewed
as the greatest hindrance to the field's professional credibility.
PR academics have also suggested that, as the society-facing
members of the profession, PR practitioners hold the key to
determining the field's ethical reputation.
Essentially, this means that as PR practitioners' work has the
greatest impact on people, people will judge the whole PR field
based on what practitioners do. Now, this puts the PR academics in
a very difficult situation - they're associated with the field, but
can't determine its reputation. This, in turn, leads the academics
to apply philosophical frameworks (based on the very foundations of
'good' human behaviour), in order to say, in their books and
journals, how PR should be ethically conducted.
So their part is done, right? No. The problem I found in my
reading was that none of these models and frameworks had actually
been empirically tested - nobody knew if they were realistic for
actual PR practice, nor whether the practitioners agreed with/cared
about them.
This is where I stepped in. I did interviews with 10 PR people
(with backgrounds ranging from Higher Education to entertainment)
to see what their views on ethics were, with the eventual aim of
proving that what the academics said is rubbish*.
10,464 words later and I had some success in doing that, but the
results were mixed at best. What I found were similarities and
differences with what the academics had written and what PR people
thought.
For the most part, PR people believed themselves to be ethical,
and felt that it filtered into their work too.
The biggest differentiator between the two groups, though, was
the academic idea that PR practice is only ethical when it catered
to the public interest, i.e. it is mutually beneficial for both the
client and society in general. It's quite a contentious issue, but
my results indicated that PR people were prepared to account for
wider public interests in their work, but didn't want to hold
society's interests above their client's interests (rightly so, who
pays the bills...?).
This is all a very longwinded way of helping us...in no great
way. The academics will continue to be idealists, while the PRs
will be realists, serving their clients in an open and honest
way.
I've worked at Octopus for about seven weeks now. Again, I've
still not heard anyone talk about ethics - but what needs to be
said? The people I work with are honest, truth-telling and
hardworking people, and it would be counterproductive for people to
fret about the ethics of every decision they make.
The verdict: ethics should remain an academic issue. We need to
focus on 'doing all the PR'.
*It's best not to refer to anything as 'rubbish'
when writing a dissertation.
Sammy
